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GSI Answers Calls, Fulfills Needs for Variety of Merchandise
business, e-commerce, gsi's call center, martinsville-henry county,
Who you gonna call? If you’re a customer purchasing items online or by phone from French Toast, New York & Co., Children’s Wear Digest, Spanx or Godiva, among others, it may be GSI’s call center in Martinsville.
The local call center and fulfillment center were opened in 1999, says Greg Ryan, director of corporate communications for GSI in Pennsylvania. The Martinsville operation became part of GSI in 2007.
“When we acquired Accretive Commerce in September 2007, we acquired the Martinsville facility, which was the backbone of that company’s fulfillment and customer care operations. Martinsville remains strategic to GSI, as it adds scale and provides additional capabilities to our e-commerce infrastructure,” Ryan says.
The 478,750-square-foot fulfillment center employs 200, adding up to 250 more workers during the peak winter holiday season. The call center, open 24/7, employs 125 most of the year, and up to 325 during busy periods.
Story by Anne Gillem
